Our Policies

We will cheerfully exchange or refund most items with a receipt dated within 7 days of purchase.

Some rules or exceptions may apply.

Standard Return Policy
Most items purchased at O-MART may be returned unless stated otherwise in the list of exceptions below by department. Items must be returned in the original manufacturer's packaging. We strongly recommend you keep your packaging and receipt for at least the first 7 days after purchase. Customers who do not provide a receipt will receive an O-MART store credit equal to the current retail price of the returned item.Return Policy by DepartmentDifferent departments may have different return policies, check the department below for exceptions. All of the exceptions listed below require the merchandise be returned with a receipt.

Gift Receipt Returns
Returns accompanied by a gift receipt will be extended in the form of an O-MART Store Credit. Lonestar eligible items are not permitted for return with a gift receipt. The refund value will reflect any discounts applied at time of original purchase. All rules and restrictions may apply.

Pre-Paid/Services/Clearance Items
Refunds and exchanges are not permitted for Gift Cards, phone cards, clearance items, etc. All sales are final.

Clothing, Bags, and Accessories
Must be returned within 7 days with original packaging.

Most must be returned within 7 days with original packaging.

Fresh food/Produce/Meat/Seafood/Service Deli
We ask that you return the merchandise within 24 hours of purchase in the original packaging with a receipt. It only will be refunded as O-MART store credit.

Discounts and Promotions
The refunded value for each item returned will be reduced to reflect the value of any free gift or discount.No Receipt Returns/Exchanges: A valid government issued ID is required for all non‑receipted returns/exchanges. Refund will be extended in the form of the O-MART Store Credit.

Hardware Return Policy
All hardware items can be returned to Customer Service Counter. However most unopened items can be returned within 7 days of purchase. For the electronic items, Rice cooker, etc, must be returned within 7 days of purchase with receipt.

To be eligible for a refund, products must be returned with original manufacturer’s packaging and parts, they should be accepted-even if you’ve opened the package. We have the right to inspect all packages for missing items or damage. To receive a full refund in the form of your original payment, be sure to bring your receipt. 

Thank you for your cooperation and understanding of our policies.

모든 하드웨어 제품들은 반드시 영수증을 지참하시고7일 이내에 고객 서비스 카운터를 방문하셔서 환불 및 교환을 요청하실 수 있습니다. 밥솥 등 전자제품은 7일 이내로 가져오실 경우에만 가능합니다.한 번 박스를 뜯었던 제품은 제품 손상 여부 및 박스 안 모든 제품들이 정상적으로 있는지 확인을 한 후, 모든 것에 문제가 없을 시에 환불 및 교환이 가능함을 알려드립니다.  감사합니다.

Unfortunately, we can’t offer you a refund or exchange in the below listed items.
Dairy/Medicine/Cigarette, etc.

Can’t find your receipt? In most cases, if you paid with an electronic payment type (credit, debit, personal check, Lonestar, O-MART Gift Card), we can locate your purchase and process your no‑receipt return as a receipted refund with our receipt look‑up feature. O-MART reserves the right to limit or refuse any refund. Other restrictions may apply to our policies.